Refund policy

MODERN STANDARD

Returns & Refunds Policy

modernstandard.life

Effective Date: 28 June 2026

At Modern Standard, we want you to be completely satisfied with your purchase. If something isn’t right, we’ll do everything we reasonably can to put it right. This policy explains your rights clearly, fairly, and without unnecessary legal jargon.

At a Glance

14-day cancellation period	Available on standard catalogue products
Faulty or incorrect items	Replacement or refund within 30 days
Condition for returns	Unworn, unwashed, tags attached
Return postage	Customer pays, unless item is faulty or incorrect
Refund method	Original payment method
Refund timescale	Within 14 days of receiving returned goods
Returns contact	hello@modernstandard.life

Made-to-Order Products

Most Modern Standard garments are produced individually after you place your order. This made-to-order approach reduces unnecessary waste and excess stock, allowing us to operate more sustainably.

Although our garments are produced to order, they are standard catalogue products unless expressly personalised or customised at your request. This means your statutory cancellation rights continue to apply to standard products purchased through modernstandard.life.

As our garments are produced individually after each order is placed, we encourage customers to check our sizing guide carefully before purchasing. While your statutory cancellation rights remain unaffected, customers are responsible for the cost of returning items under the 14-day cancellation period unless the goods are faulty or we have supplied the incorrect item.

Only genuinely personalised products — for example garments featuring your own artwork, name, initials, or custom text — are exempt from the statutory 14-day cancellation period.

1. Your Statutory Rights

Nothing in this policy limits or affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

In summary:

• You may cancel most online purchases within 14 days of receiving them.

• Goods must be as described, of satisfactory quality, and fit for purpose.

• Faulty or incorrectly supplied goods are entitled to an appropriate remedy, including repair, replacement, or refund where applicable.

• These rights apply whether or not your purchase was made using promotional offers or discount codes.

2. Cancelling Your Order (14-Day Cooling-Off Period)

You have the right to cancel your purchase within 14 days of receiving your goods without giving any reason.

How to Cancel

To exercise your right to cancel, please contact us at hello@modernstandard.life and include:

• Your order number.

• Your full name.

• Confirmation that you wish to cancel your order.

We will acknowledge your cancellation by return email.

Returning Your Goods

Once you have notified us, the goods must be returned within 14 days. Returned items should be:

• Unworn.

• Unwashed.

• Unaltered.

• Returned with any original tags attached.

You may inspect and try on garments in the same way you would in a retail shop. Please take reasonable care of the goods whilst they remain in your possession.

If the value of the goods has been reduced because they have been handled more than necessary to establish their nature, characteristics, or function, we may reduce your refund accordingly, as permitted by UK consumer law.

Return Postage

Unless your goods are faulty or supplied incorrectly, you are responsible for the cost of returning your order.

We strongly recommend using a tracked postal service and retaining proof of postage until your refund has been completed, as we cannot accept responsibility for items lost during return transit.

Your Refund

Once your returned goods have been received and inspected, we will refund:

• The full purchase price of the returned products.

• The original standard delivery charge (where applicable).

Any premium or express delivery charges are non-refundable.

Refunds will be issued to your original payment method within 14 days of receiving the returned goods.

3. Faulty, Damaged or Incorrect Items

If something isn’t right with your order, we’ll resolve it as quickly as possible.

Please contact us within 30 days of delivery if:

• Your item arrives damaged.

• Your item is faulty.

• You receive the wrong size, colour, or design.

• There is a significant print defect such as severe misalignment, missing print, or an obvious manufacturing fault.

Please email hello@modernstandard.life and include:

• Your order number.

• A clear photograph showing the issue.

• A brief explanation of the problem.

We aim to respond within two business days.

Where a fault is confirmed, you may choose either a free replacement or a full refund. You will normally not be required to return faulty products unless we specifically request this.

Replacement items are subject to stock availability. Where an identical replacement cannot be supplied, we will provide a full refund.

If your parcel appears damaged upon delivery, please notify us as soon as reasonably practicable and retain the original packaging where possible.

Manufacturing Tolerances

Our garments are professionally printed using industry-standard print-on-demand production methods. Minor variations between garments do not constitute manufacturing defects, including:

• Slight print placement differences within normal production tolerances.

• Minor shade variations between garment batches.

• Small differences in print size or positioning.

• Natural variations in fabric texture.

Where this applies, we will explain the reason clearly.

4. Items That Cannot Be Returned

We cannot accept returns where items have been:

• Washed.

• Tumble dried.

• Worn beyond trying on for size.

• Altered or embellished after delivery.

• Returned without original tags where tags were supplied.

These exclusions do not affect your statutory rights if goods are faulty or incorrectly supplied.

Personalised Products

The statutory 14-day cancellation period does not apply to goods that are genuinely:

• Made to your own specification.

• Personalised using names, artwork, initials, or custom text supplied by you.

Standard catalogue products sold by Modern Standard are not regarded as personalised simply because they are produced after your order has been placed.

5. Exchanges

To provide the quickest possible service, we do not offer direct exchanges.

If you require another size, colour, or design, simply:

• Return your original item in accordance with this policy.

• Place a new order through our website.

6. Refund Processing

Refunds are always returned to the original payment method used when placing your order.

Situation	Refund Issued Within
14-day cancellation	14 days of receiving returned goods
Fault confirmed (no return required)	14 days of fault confirmation
Order cancelled before dispatch	5 business days

Please note that your bank or card provider may take an additional 3–5 business days to credit your account after we have processed your refund.

7. Delivery Delays

Once your order has been dispatched, delivery times are the responsibility of the courier or postal service.

Whilst we will always assist in resolving delivery issues, we cannot accept responsibility for delays caused by third-party delivery providers.

Nothing in this section affects your statutory rights where goods fail to arrive.

8. Privacy

Any information you provide when requesting a return or refund, including photographs of products, will be processed only for the purpose of administering your request and in accordance with our Privacy Policy.